Returns & Refunds Policy

Returns & Refunds Policy

We want you to be happy with your DermaPure order. This policy explains your rights and how to return an item.

Your right to cancel (14 days)

If you are a consumer in the UK, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days of receiving it, without giving a reason.

To cancel, email us at rth.anthony.business@gmail.com with your order number and a clear statement that you wish to cancel. You then have a further 14 days to send the item back to us.

Condition of returned items

For hygiene and safety reasons, cosmetic products can only be returned if they are unused and with any seal intact. If a sealed item has been opened, we cannot accept it back unless it is faulty.

You may handle the product as you would in a shop. If the value of the goods is reduced because you handled them more than necessary, we may deduct that amount from your refund.

Return postage

Unless the item is faulty, incorrect or damaged, you are responsible for the cost of returning it to us. We recommend a tracked service, as we cannot be responsible for parcels lost in transit.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or is not what you ordered, contact us within 30 days and we will arrange a replacement or full refund, including return postage. This does not affect your statutory rights under the Consumer Rights Act 2015.

Refunds

Once we receive and inspect your return, we will refund you within 14 days using the same payment method you used to order. Standard delivery costs are refunded in full for cancelled orders; if you chose a more expensive delivery option, we refund the standard rate.

Our 30-Day Smooth Skin Guarantee

In addition to your legal rights above, we offer a 30-Day Smooth Skin Guarantee. If you have used the product daily as directed for 30 days and are not satisfied, contact us and we will refund your order. This guarantee is offered voluntarily and sits alongside — never in place of — your statutory rights.

Contact

DermaPure — email: rth.anthony.business@gmail.com. We aim to reply within 1–2 working days.